Shipping Policy

Last Updated: September 12, 2026

At Contour, we work to process and ship your order as quickly and securely as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding major holidays.

During product launches, sales, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order ships, you will receive a shipping confirmation with tracking information.

Shipping Rates & Delivery

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery times shown at checkout are estimates and may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of Contour's control.

Processing time is separate from the carrier's estimated delivery time.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address or phone number provided during checkout.

Please allow time for the shipping carrier to update tracking information after your package has been accepted.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your information carefully before submitting your order.

If you notice an error after placing your order, contact us immediately at support@wearcontour.com. We will make reasonable efforts to update your information before shipment, but changes cannot be guaranteed once an order has entered processing or shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our control.

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us so we can assist you with reviewing the shipment and, when appropriate, opening an inquiry with the carrier.

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location and with household members or neighbors before contacting us.

Damaged Packages or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact support@wearcontour.comwithin 7 days of delivery.

Include your:

• Order number

• Name

• Description of the issue

• Clear photos of the product and packaging

We will review your claim and provide the appropriate resolution for eligible orders.

International Shipping

International shipping availability, rates, duties, taxes, and fees will be displayed at checkout when available.

Customers are responsible for applicable customs duties, import taxes, or fees unless otherwise stated at checkout.

Final Sale

Due to the intimate nature of our products and for hygiene reasons, all underwear sales are final, except for eligible damaged, defective, or incorrect items and where otherwise required by law.

Please review our Refund & Exchange Policy before purchasing.

Questions?

For questions regarding your order or shipment, contact:

Contour Customer Support
support@wearcontour.com
wearcontour.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Contour — Designed to Fit. Made to Feel Different.